Refund policy

14-day money-back. No questions.

Software is a trust transaction. We’d rather refund a customer who didn’t get value than have them stuck with a charge. The policy is short and plain.

14 calendar days

From the date of your initial purchase, you can request a full refund for any reason or no reason. We initiate refunds through Stripe within 5 business days of receiving the request.

All paid plans

Pro subscriptions, Case Pass purchases, and à la carte form unlocks are all covered within the 14-day window. Refund returns to your original Stripe payment method.

Documents don’t void it

You can keep the PDFs you generated. We do not condition the refund on un-downloading documents — that would be unenforceable and beside the point.

How to request a refund

Use the support form at /support with category “Refund request”. Tell us your account email and the approximate charge date.
We initiate the refund through Stripe within 5 business days of receiving the request. Stripe typically takes another 5-10 business days to return the funds to your bank or card statement — that part is on Stripe, not us.
We’ll email you when the refund is initiated, and again when Stripe confirms it cleared.

After 14 days

Outside the 14-day window the rule is bright-line, not discretionary:

Subscriptions (Pro monthly / annual, Firm tiers) may be canceled at any time. Cancellation stops the next charge but the current billing period is non-refundable. Annual subscribers receive a renewal-reminder email 30 days before each renewal — required by California ARL § 17602(a)(3).
Case Pass purchases are non-refundable after the 14-day window. Access continues for the full 12-month term you paid for.
À la carte form unlocks are non-refundable after the 14-day window. The unlock you bought stays unlocked.

Exceptions for genuine billing errors (charged without an account, duplicate charges, failed deliverables): write us at /support and we will refund those without arguing about the calendar.

What is never refundable

Filing fees you paid to courts. That money goes to the clerk, not to us — we have no way to refund them.
Stripe chargeback fees. If you initiate a chargeback instead of writing to support, Stripe charges us a $15 dispute fee. We’d rather you write to support; the refund is just as fast and you don’t hurt our processing relationship.

If we refund you, what happens to your data?

Account data stays in place. The refund is a billing event, not an account-deletion event. If you want your account deleted as well, write to /support with category “Account” and we’ll honor the GDPR / CCPA right-to-deletion within 30 days.

Why we offer this

Most customers who request refunds either (a) misunderstood what SynthCounsel does (see /scope-of-services — we’re not a law firm) or (b) ran into a technical bug we should fix. Either way, the right answer is to refund and learn, not to fight a chargeback.