14-day money-back. No questions.
Software is a trust transaction. We’d rather refund a customer who didn’t get value than have them stuck with a charge. The policy is short and plain.
14 days
From the date of charge, you can request a full refund for any reason or no reason. We’ll process it the same business day we receive the request.
All paid plans
Pro subscriptions, Case Pass purchases, and à la carte form unlocks are all covered. Refund returns to your original Stripe payment method.
No prorations
You don’t pay for the days you used. Full refund within the window — even if you generated 50 PDFs the day after sign-up.
How to request a refund
- Use the support form at /support with category “Refund request”. Tell us your account email and the approximate charge date.
- We process the refund through Stripe. Stripe typically takes 5-10 business days to return the funds to your bank or card statement — that part is on Stripe, not us.
- We’ll email you when the refund is initiated, and again when Stripe confirms it cleared.
After 14 days
Refunds outside the 14-day window are at our discretion. We grant them when there’s an obvious technical problem (broken PDF, charge without entitlement, billing error) — write us at /support and we’ll work it out.
What is not refundable
- Filing fees you paid to courts. Those money goes to the clerk, not to us — we have no way to refund them.
- Stripe processing fees on chargebacks. If you initiate a chargeback (instead of writing to support), Stripe charges us a $15 dispute fee. We’d rather you write to support; the refund is just as fast and you don’t hurt our processing relationship.
- Cases where the SoFA / petition / wizard was successfully generated more than 14 days ago and used in a court filing. Once the deliverable has been used, the value has changed hands.
If we refund you, what happens to your data?
Account data stays in place. The refund is a billing event, not an account-deletion event. If you want your account deleted as well, write to /support with category “Account” and we’ll honor the GDPR / CCPA right-to-deletion within 30 days.
Why we offer this
Most customers who request refunds either (a) misunderstood what SynthCounsel does (see /scope-of-services — we’re not a law firm) or (b) ran into a technical bug we should fix. Either way, the right answer is to refund and learn, not to fight a chargeback.